Terms of Service
Lokal Society OÜ
Last updated: 03.04.2026
§ 1 Scope and Provider Information
(1) These General Terms and Conditions (hereinafter "Terms") apply to all contracts concluded between:
Lokal Society OÜ
Ahtri tn 12
10151 Tallinn, Estonia
Registered in the Estonian Commercial Register (Äriregister) under registry code: 17474251
Lokal Society OÜ is an Estonian private limited company (osaühing) operating in Germany.
Email: contact@lokalmunich.com
(hereinafter "we", "us", or "lokal")
and the customer (hereinafter "you") via our website, our ticketing platform (operated by Ticket Tailor), or other distance selling channels.
(2) These Terms apply to the purchase of event tickets (Part A) and the purchase of physical products (Part B). The respective sections apply depending on the type of purchase.
(3) We only contract with consumers within the meaning of § 13 BGB (German Civil Code). We do not contract with businesses or resellers.
(4) Any deviating terms of the customer are not recognised unless we expressly agree to them in writing.
(5) The contractual language is English.
PART A: EVENT TICKETS
§ 2 Conclusion of Contract for Event Tickets
(1) The presentation of events on our website and ticketing pages does not constitute a binding offer. It is an invitation for you to submit a binding order.
(2) By completing the ticket checkout process and clicking the order button (e.g. "Buy Now" or "Complete Order"), you submit a binding offer to purchase the selected tickets.
(3) We confirm receipt of your order by email. The contract is concluded upon delivery of the ticket confirmation email containing your ticket(s).
(4) The contract is concluded with Lokal Society OÜ as the event organiser.
§ 3 Ticket Prices and Payment
(1) All ticket prices displayed include the applicable statutory value-added tax (VAT) and any service or booking fees, unless explicitly stated otherwise.
(2) Payment is processed through Stripe. The available payment methods are displayed during the checkout process.
(3) Payment is due immediately upon placing the order.
§ 4 Exclusion of the Right of Withdrawal for Event Tickets
(1) The statutory right of withdrawal does not apply to the purchase of event tickets. Pursuant to § 312g Abs. 2 Nr. 9 BGB, the right of withdrawal is excluded for contracts relating to leisure services where the contract provides for a specific date or period.
(2) By placing your order, you acknowledge that event tickets for events with a specific date are exempt from the right of withdrawal.
(3) This exclusion applies regardless of whether you purchase your ticket directly from us or through our ticketing platform.
§ 5 Admission and House Rules
(1) A valid ticket is required for admission to any lokal event. Tickets must be presented at the door in the format specified (e.g. digital ticket, QR code).
(2) Each ticket is valid for one person and one admission only. Re-entry may or may not be permitted depending on the specific event and will be communicated in advance.
(3) We reserve the right to refuse entry or to remove attendees from the venue if they:
are unable to present a valid ticket;
are under the minimum age requirement for the event (see § 6);
appear to be under the influence of illegal substances;
behave in a manner that endangers the safety, well-being, or enjoyment of other attendees or staff;
violate the house rules of the venue.
(4) No refund will be issued if entry is refused or an attendee is removed for reasons set out in paragraph (3).
§ 6 Age Restrictions
(1) Our events may be subject to age restrictions in accordance with the German Protection of Young Persons Act (Jugendschutzgesetz). The applicable minimum age will be stated on the event page.
(2) We and/or venue staff reserve the right to request valid photo identification at the door. If you are unable to provide proof of age, entry may be refused without a refund.
§ 7 Event Changes, Cancellation, and Postponement
(1) We reserve the right to make reasonable changes to the event, including but not limited to changes in the lineup, running order, set times, or venue layout. Such changes do not entitle you to a refund, provided the overall character of the event remains substantially unchanged.
(2) In the event of a complete cancellation by us, you are entitled to a full refund of the ticket price. Refunds will be processed via the original payment method within 14 days of the cancellation announcement.
(3) In the event of a postponement, your ticket will remain valid for the rescheduled date. If you are unable to attend the rescheduled date, you may request a refund within 14 days of the postponement announcement by contacting us at support@lokalmunich.com.
(4) We shall not be liable for cancellations or postponements caused by force majeure, including but not limited to pandemics, natural disasters, government restrictions, or other circumstances beyond our reasonable control.
§ 8 Photo and Video at Events
(1) Professional photography and video recording by attendees is not permitted at our events without prior written consent from us.
(2) Casual personal photography (e.g. smartphone photos for personal, non-commercial use) is generally permitted unless otherwise stated for a specific event.
(3) By attending our events, you acknowledge that photography and video recording may take place at the event by us or by authorised third parties. This material may be used for promotional purposes on our website, social media, and marketing materials. If you do not wish to be photographed, please contact us at the event or in advance.
§ 9 Resale of Tickets
(1) Commercial resale of tickets, including resale at a price above the original face value, is strictly prohibited.
(2) We reserve the right to cancel tickets that have been resold in violation of these Terms without refund.
(3) If you are unable to attend and wish to transfer your ticket to another person, please contact us at contact@lokalmunich.com. We may facilitate the transfer at our discretion.
PART B: PHYSICAL PRODUCTS
§ 10 Conclusion of Contract for Physical Products
(1) The presentation of products on our website does not constitute a binding offer. It is an invitation for you to submit a binding order.
(2) By completing the checkout process and clicking the order button (e.g. "Buy Now" or "Complete Order"), you submit a binding offer to purchase the selected products.
(3) We confirm receipt of your order by email (order confirmation). The contract is concluded upon dispatch of the products or upon sending a separate acceptance email, whichever occurs first.
§ 11 Product Prices, Payment, and Shipping
(1) All product prices displayed include the applicable statutory value-added tax (VAT).
(2) Shipping costs are displayed separately during the checkout process before you complete your order. The applicable shipping costs depend on the delivery destination and the size/weight of the order.
(3) Payment is processed through Stripe. The available payment methods are displayed during the checkout process. Payment is due immediately upon placing the order.
(4) We aim to dispatch orders within 2 business days of receiving payment. Delivery times depend on the shipping destination and the shipping method selected. Estimated delivery times are provided during checkout and in the dispatch confirmation email but are not guaranteed.
(5) The risk of accidental loss or damage to the goods passes to you upon delivery (§ 446 BGB).
§ 12 Right of Withdrawal for Physical Products
(1) If you are a consumer, you have the right to withdraw from the contract for physical products within 14 days without giving any reason.
(2) The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. If you ordered multiple goods in one order that are delivered separately, the withdrawal period expires 14 days from the day on which you acquire physical possession of the last good.
(3) To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement (e.g. a letter sent by post or an email) to:
Lokal Society OÜ
Ahtri tn 12, 10151 Tallinn, Estonia
or: Schwere-Reiter-Str. 27, 80797 München, Germany
Email: contact@lokalmunich.com
You may use the model withdrawal form below, but it is not obligatory.
(4) To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
(5) If you withdraw from the contract, we shall reimburse all payments received from you, including the cost of standard delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us). We will make the reimbursement within 14 days from the day on which we receive your notice of withdrawal. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
(6) You shall send back the goods to us at the address below without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.
Return address:
Lokal Society OÜ c/o Veziroglu
Schwere-Reiter-Str. 27, 80797 München, Germany
(7) You shall bear the direct cost of returning the goods.
(8) You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to the Right of Withdrawal
(9) The right of withdrawal does not apply to:
Goods that have been personalised or custom-made to your specifications.
Sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.
§ 13 Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Lokal Society OÜ
Ahtri tn 12
10151 Tallinn, Estonia
Email: contact@lokalmunich.com
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
§ 14 Warranty and Defects for Physical Products
(1) The statutory warranty provisions under German law apply (§§ 434 ff. BGB).
(2) If a product you receive is defective, you are entitled to the statutory remedies, including repair, replacement, price reduction, or withdrawal from the contract.
(3) Please inspect delivered goods promptly and notify us of any visible defects within a reasonable time. This does not affect your statutory warranty rights.
(4) The limitation period for warranty claims is two years from delivery of the goods.
PART C: GENERAL PROVISIONS
§ 15 Liability
(1) We are liable without limitation for damages caused intentionally or through gross negligence, as well as for damages resulting from injury to life, body, or health.
(2) In the case of a slightly negligent breach of a material contractual obligation (an obligation whose fulfilment is essential for the proper performance of the contract and on whose compliance the customer regularly relies), our liability is limited to the foreseeable, typically occurring damage.
(3) Any further liability on our part is excluded, except where mandatory statutory provisions (e.g. under the Product Liability Act) provide otherwise.
(4) The above limitations of liability also apply to the personal liability of our employees, representatives, and agents.
§ 16 Intellectual Property
(1) All content on our website, including but not limited to logos, graphics, text, images, and design, is the property of Lokal Society OÜ or its licensors and is protected by copyright and other intellectual property laws.
(2) You may not reproduce, distribute, or otherwise use any content from our website without our prior written consent.
§ 17 Data Protection
We process your personal data in accordance with our Privacy Policy. Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.
§ 18 Non-Discrimination / EU Geo-blocking Regulation
In accordance with Regulation (EU) 2018/302, we do not discriminate against customers within the European Union based on their nationality, place of residence, or place of establishment. Customers throughout the EU may purchase products from our online shop under the same general conditions. Delivery availability and shipping costs may vary by destination as outlined in § 11.
§ 19 Online Dispute Resolution
(1) The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr/.
(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 20 Applicable Law and Jurisdiction
(1) These Terms and all contracts concluded between us and you are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
(2) If you are a consumer with habitual residence in the European Union, you also benefit from any mandatory provisions of the law of the country in which you have your habitual residence that cannot be derogated from by agreement, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I). This means that even though German law applies, you will not lose the protection granted to you by mandatory rules of your home country's law if those rules provide a higher level of consumer protection.
(3) If you are a consumer, the courts of your place of residence shall have jurisdiction. For all other cases, the place of jurisdiction is Munich, Germany.
§ 21 Severability
If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.
§ 22 Amendments
(1) We reserve the right to amend these Terms at any time. The amended Terms will be published on our website and will apply to all orders placed after the date of publication.
(2) For existing contracts, the Terms applicable at the time the contract was concluded shall apply.